Privacy Policy

This Privacy Policy explains how Kivib collects, uses, and protects your personal information when you make purchases or interact with us through our website, kivib.com. “Personal Information” refers to data that can identify you, such as your name, address, email, phone number, and other details that are not publicly available.

Privacy & Service Provision

Service Provision and Website Administration
To provide you with services and administer our website, including processing orders, managing your account, and fulfilling your product needs, we use the information we collect in various ways, such as order fulfillment, processing payments, and providing customer support.

Marketing and Advertising
We may use your personal information, including your name, email address, and physical address, for marketing and advertising purposes. With your consent, or following a purchase, we may send you updates, special offers, and promotional content through email, post, or other media. You can opt-out of email marketing at any time by adjusting your profile preferences or following the instructions in our promotional emails.

Third-Party Service Providers
We engage third-party service providers to deliver relevant advertisements across devices and on our website and other platforms. These providers may use data from your interactions with our website, as well as from other sites or apps, to target ads for Kivib products. For more information on opting out of targeted advertising and managing cookies, please refer to the cookie management section of this policy.

Research and Analysis
We conduct research, analysis, and surveys regarding your usage of our website and your views. We may track your spending habits to assess your eligibility for loyalty programs or promotions. Additionally, we use your data for identity verification and fraud prevention to ensure the security of your transactions.

Data Collection and Usage

Account Registration and Management
When you create an account on our website, we collect your name, email address, password, and any additional details you provide, such as phone number, shipping address, and gender.

Order Fulfillment
For order fulfillment, we collect your personal information, including your name, shipping address, phone number, and details about the items you purchase (e.g., product name, size, price).

Payment Processing
To process payments, we collect your payment information, such as credit/debit card number, cardholder’s name, and CVV. We do not store your payment information; instead, we securely transfer it to our authorized payment providers.

Customer Service
To provide customer support, we collect your name, email address, and other relevant contact details to address issues, inquiries, or update you on your orders.

Quality Monitoring
We may collect information related to your interactions with our customer service to ensure high-quality service and satisfaction.

Website and Service Optimization
We collect device-related information such as your IP address, device type, browser information, and cookies to optimize the functionality and performance of our website and services.

Fraud and Credit Checks
For fraud prevention and security purposes, we may collect personal details such as your name, email address, shipping information, credit/debit card details, and browsing history to verify your identity and perform necessary checks.

Marketing Communications and Personalized Offers
To send you marketing communications and tailored offers, we collect your name, email, phone number, address, purchase history, browsing data, device details, and shopping preferences.

Behavioral Analysis
We analyze your shopping behavior and preferences to improve your experience with us. This includes data such as your name, email, phone number, address, purchase history, browsing activity, and device information.

Information from Third-Party Sources

We may obtain additional information about you from third-party sources, such as social media platforms, data analytics providers, or partners, to enhance our customer experience.

Account Creation via Third-Party Platforms
If you create or log into your Kivib account through a third-party platform (e.g., Facebook, Google, Twitter), we may receive certain information from these platforms, such as your name, email address, and profile picture, in accordance with their privacy policies.

Advertising and Retargeting

We engage in advertising and retargeting efforts to promote Kivib products. We use cookies, browsing behavior, and demographic data to deliver personalized ads to you across various platforms.

Confidentiality and Security

We use a combination of electronic, physical, and procedural safeguards to protect your personal information. Access to your personal information is restricted to employees who require it to provide you with products or services.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes to how we handle your personal information, we will notify you by sending an email to your registered address or posting a notice on our website.

Data Deletion

You have the right to access, rectify, or request the deletion of your personal data. In some cases, you may also have the right to object to or restrict the processing of your data. To request data deletion, please contact our support team.

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